Shipping and Returns

Shipping

The goods are dispatched on the next day, after receiving the order (from Monday to Friday from 9:00 to 18:00). Delivery depends on the distance from St. Petersburg and the tariff you have chosen. You choose the tariff when you make an order: by the courier service of SDEC (on average, 450 rubles in Russia) by mail of Russia (from 100 to 300 rubles all over Russia).

Delivery can be either ordinary or urgent, by courier to the house or to the warehouse. Pickup is possible so far only in St. Petersburg.

Returns

According to the law of the Russian Federation "On protection of consumers' rights", no return of underwear is provided. But we have an individual approach to each client, we never ignore remarks and always find a compromise. It is unlikely, but if you find a marriage, we will replace the product for the best at your own expense and in the shortest possible time. We draw your attention to the fact that appeals on marriage issues are considered within seven calendar days from the moment of receiving the goods by the buyer.

To discuss the current situation, please contact us by mail: hellomariihello@gmail.com or WhatsApp: +7 (925) 795-30-45